Account Coordinator
Premiere Digital
Bangalore Urban, KAThis was removed by the employer on 5/8/2024 11:44:00 AM PST
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Full Time Job
About the Role
The Account Coordinator is vital to the Client Services
department as the customer contact and liaison for order
management. The Account Coordinator focuses on Customer
Management and on fulfilling the customer's orders. They are
responsible for working with production to ensure the customers'
orders are fulfilled on time and defect-free. Responsible for
communication to the Customer and potentially the customer's
customer as well as internally to all other departments. They
provide day-to-day support for all title/asset deliveries. The
Account Coordinator must have some technical depth so that they
can understand typical technical issues that arise in masteringand distribution servicing.
Responsibilities:
* Provide day-to-day support to the Customer with a laser focus
on excellent customer service and customer satisfaction.
* Communication and reports will center on order management and
deliveries.
* Supply the Customer's with regular account statuses, such as
missing asset reports and delivery schedule.
* Work with third-party Content Providers and Customers,
establishing and maintaining relationships, making sure that the
Fulfillment team receives assets and files on time and in
compliance with policies.
* Clearly communicate expected delivery dates for titles/assets,
via entry of ordered titles into internal systems, and
Email/verbal communication for special cases and exceptions.
* Daily identification of title/assets which are late or at risk
of missing customer-specific SLA requirements. Proactive
escalation of these issues to the Content Operations team and
monitor the resolution/delivery.
* Coordinate with internal operations teams to ensure on-time
delivery of all Customer orders. Set priorities according to the
daily work schedules and agreed-upon production schedules.
* Notification to the internal stakeholders of any client
workflow changes, request to onboard new providers, delivery
delays, and programming changes. Responsible for escalating
issues/changes quickly to supervisors and senior management.
* Create Proformas (estimated and final), and request POs from
the customers.
* Work with Fulfillment to ensure they have all assets required
to process an order.
* Request missing asset required to fulfill an order.
* Manage urgent or high-profile orders with Fulfillment.
* Escalate if an order is in jeopardy for being fulfilled on
time.
* Coordinate all asset acquisition with Content Providers and
third-party labs for on-time delivery of all titles in a
customer's schedule if applicable to the assigned account.
* Alert Content Providers of any content not delivered to PDS
prior to Due date.
* Advise customers of any content that may miss its start date
due to late delivery BEFORE the due date occurs.
* Monitor the schedule and check the accuracy, reconciling any
missing information. Work with client to ensure dates are
accurate.
* Understand appropriate rate cards and the proper application of
rates to orders.
Required Skills:
* Strong verbal and written communication skills.
* Strong interpersonal skills.
* Experience working effectively in a fast-paced team environment
managing high volumes of orders without error.
* Experience with workflows in multiple locations across multiple
time zones.
* Must be highly organized and able to work independently within
own process.
* Proven ability to design processes from the ground up to
support an evolving business need.
* Ability to apply common sense understanding to carry out
instructions furnished in written, verbal, or diagram form.
* Proven ability to identify the correct problem and solve it.
* Must be able to effectively document all processes, designs,and data flows.
* Strong attention to detail and the ability to juggle multiple
priorities is a must.
* Ability to work well under pressure and within tight deadlines.
* Ability to listen and engage different cultures and
perspectives.
* Positive, service-oriented personality.
* The ability to learn and process information quickly is a plus.
* Must be flexible to work extended hours and/or weekends to meet
project deadlines.
Education:
Any Degree
Experience:
* Minimum of 3 years experience in working in a Customer
Service-based role.
* Customer Service experience at an Entertainment or Media
company is strongly preferred.
Send your CV to bangalorejobs@premieredigital.com with the
subject line "Account Coordinator "
* NO PHONE CALLS, OUTSIDE AGENCIES OR RECRUITERS
Equal Opportunity Employer
Premiere Digital Services is an equal opportunity employer.
Qualified candidates will receive consideration for employment
without regard to race, color, religion, national origin, gender,
sexual orientation, gender identity or expression, age, mental or
physical disability, and genetic information, marital status,
citizenship status, military status, protected veteran status or
any other category protected by law.'' />